Client Onboarding Draft saved Getting Started This form collects the information needed to set up billing and revenue-cycle services for your pharmacy. Please keep a copy of the confirmation email you receive. You can leave at any time and resume from a link we email you.Email for form link & signed document * Section 1 — Pharmacy & Business Information Legal Business Name *DBA / Pharmacy Name *Tax ID / EINFormat: XX-XXXXXXXNPI (National Provider Identifier)Format: 10 digitsNCPDP NumberFormat: 7 digitsNABP NumberFormat: 7 digitsPharmacy License Number(s)State(s) LicensedPrimary Pharmacy AddressWebsiteMain TelephoneFaxGeneral EmailPharmacy Type (check all that apply) Retail / Community Hospital-Owned Specialty Clinic / Physician-Owned Compounding Infusion Long-Term Care (LTC) DME / Medical Supplies Mail Order 340B Independent Other:Additional Location InformationAdd a row per additional location.Location NamePhysical AddressNCPDP NumberState License Number×+ Add rowAdd a row per additional location. Section 2 — Ownership & Key Contacts Provide contact information for each of the core roles below. Passwords must NOT be provided on this form.Designated Contact RolesRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail AddressRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail AddressRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail AddressRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail AddressRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail AddressRoleFull NameTitle / License (e.g. PharmD, RPh, CFO)Direct PhoneEmail Address+ Add row Section 3 — Services to Be Provided Pharmacy Claims & Billing (check all that apply) Prescription claim submission Secondary billing Third-party insurance billing Rebilling / corrected claims Medicare Part claims Claim rejection management Medicaid claims Reversals Commercial payer claims Claim denial management PBM claims Prior authorization support Workers’ compensation Eligibility verification Auto insurance Coverage investigation Coordination of benefits (COB) Other:Accounts Receivable / Follow-Up Insurance A/R follow-up Denial follow-up Underpayment review Overpayment review Unpaid claim follow-up Reconciliation Other:Financial / Reporting Services Daily billing reports Weekly reports Monthly A/R reports Payer performance reporting Rejection reporting Denial reporting Payment reconciliation Revenue trend reporting Other:Additional Services Credentialing NCPDP enrollment support Payer enrollment Medicare enrollment Medicaid enrollment PBM enrollment DME billing CAQH management Medical billing Consulting 340B billing support Other: Section 4 — Pharmacy Operations Average prescriptions filled per dayAverage prescriptions filled per monthAverage paid claims per monthAverage rejected claims per monthAverage reversed claims per monthAverage cash-pay prescriptions per monthNumber of pharmacists on staffNumber of pharmacy techniciansNumber of billing / administrative staffHours of Operation (Monday through Sunday) Section 5 — PBM / Switch / Claim Submission Primary Claim Switch / ClearinghouseSecondary Switch / ClearinghouseWho currently submits pharmacy claims?Are claims submitted electronically? Yes NoAre claims submitted in real time? Yes NoWho currently manages rejected claims?Who currently manages unpaid claims? Section 6 — Payer Portals & Online Access SECURITY NOTICE: Do not write passwords on this form. Secure credentials should be transferred through the agreed secure method.Portal Access DetailsPortal Name / URLUsername / User IDAccess Contact PersonMFA Required?Access Needed?×+ Add row Section 7 — Enrollment & Credentialing Medicare Part D Enrollment StatusMedicaid State & Enrollment StatusCommercial / PBM Enrollment StatusAre copies of payer contracts available? Yes NoAre reimbursement schedules available? Yes NoAre Maximum Allowable Cost (MAC) pricing schedules available? Yes No Section 8 — 340B Information Does the pharmacy participate in a 340B program? Yes No340B Covered Entity Name340B ID Number340B Administrator / Software ProviderCurrent 340B Billing Process Description340B Reporting Requirements340B Primary Contact Person Section 9 — DME / Medical Billing Does the pharmacy bill medical insurance for any products or services? Yes NoSelect categories billed Durable Medical Equipment (DME) Diabetic supplies Continuous Glucose Monitors (CGM) Infusion supplies Wound care supplies Compression garments Ostomy supplies Incontinence supplies Medical supplies Pharmacy-administered drugs Other:Medical Billing SoftwareMedical Billing ClearinghouseCurrent CPT / HCPCS Billing ProcessCurrent DME Enrollment Status Section 10 — Current Billing Performance Average Monthly Gross Billed AmountAverage Monthly Insurance Payments ReceivedAverage Monthly Patient Payments ReceivedAverage Monthly Claim Reversals AmountAverage Monthly Rejected Claims ValueAverage Monthly Denied / Unpaid Claims ValueAverage Monthly Billing AdjustmentsCurrent Total Accounts Receivable (A/R) BalanceEstimated Current Clean Claim RateAged Accounts Receivable BreakdownA/R Balance 0 – 30 DaysA/R Balance 31 – 60 DaysA/R Balance 61 – 90 DaysA/R Balance 91 – 120+ Days Section 11 — Common Claim Rejections & Denials Common Rejection Reasons (check all that apply) Prior authorization required Patient eligibility expired / invalid Refill too soon Quantity limitation exceeded Non-covered drug Drug not on formulary Invalid member ID Invalid BIN / PCN Coordination of benefits required Pharmacy not contracted Prescriber not enrolled / invalid NPI NDC issue / obsolete drug DAW code issue Drug Utilization Review (DUR) rejection Pricing / cost issue MAC price dispute Duplicate claim Compound claim issue Timely filing limit exceeded Other:Top Rejection / Denial ProblemsRankingRejection / Denial ProblemRankingRejection / Denial ProblemRankingRejection / Denial ProblemRankingRejection / Denial ProblemRankingRejection / Denial Problem+ Add row Section 12 — Prior Authorization & Coverage Support Does the pharmacy currently assist with prior authorizations? Yes NoWho handles the prior authorization workflow?Does the pharmacy perform benefits investigations? Yes NoDoes the pharmacy assist with manufacturer copay assistance? Yes NoDoes the pharmacy work with specialty medication manufacturers? Yes No Section 13 — Software & Technology Pharmacy Management System (PMS)Billing SystemAccounting SystemElectronic Payment / ERA SystemClearinghouse / Switch ProviderOther Operational SoftwareOperational Integrations (check all that apply) Pharmacy software → Switch Pharmacy software → Clearinghouse Pharmacy software → Accounting ERA → Billing system Switch → PBM Other: Section 14 — Reporting Requirements Desired Reports (check all that apply) Daily claim report Rejection report Denial report A/R aging report Payment report Revenue report Payer performance report Prescription volume report Specialty revenue report 340B report DME report Other:Report Frequency Daily Weekly Monthly CustomAdditional Reporting Requirements Section 15 — Compliance & Security Regulatory & Security Compliance (check all that apply) HIPAA Compliance PCI DSS Compliance Medicare Compliance 340B Compliance Medicaid Requirements PBM Contractual Requirements State-Specific Pharmacy Board Requirements Other:Does the pharmacy have a HIPAA Business Associate Agreement (BAA) process? Yes No Section 16 — Access & Authorization SECURITY NOTICE: Do not provide passwords on this form. Use client-created individual users, portal invitations, or another secure access method. Section 17 — Client Expectations & Goals Strategic Goals (check all that apply) Increase revenue collections Reduce claim rejections Reduce claim denials Reduce outstanding A/R Improve cash flow cycle Improve payment posting accuracy Improve payer follow-up frequency Improve reporting visibility Reduce administrative workload Improve reimbursement rates Identify underpayments Improve claim turnaround time Other: Section 18 — Implementation & Communication Preferred Go-Live DatePreferred Billing Cutover DatePreferred Meeting FrequencyPreferred Communication MethodPrimary Client Decision MakerBackup Operational Contact Section 19 — Client Attestation I certify that the information provided in this onboarding form is accurate and complete to the best of my knowledge. I understand that incomplete or inaccurate information may delay implementation or affect billing and revenue cycle performance.Authorized Representative Name *Official Title *Signature *ClearSign with mouse or finger above ← Previous Next → Email me a link to finish later Submit • signature required